Feedback, Compliments, & Complaints


Providing us with feedback helps us to learn what we are doing right, and where we can improve the care we provide.
 We welcome all feedback, positive & negative based on your experiences in our service.

We know that sometimes things do not go to plan. You may not receive the care you were expecting and may want to complain. Our complaints process is designed to support you in making your complaint and ensure that we learn as a result.

Our feedback teams are different depending on who you saw where:


Amex Community Stadium

All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


175 Preston Road (including Beaconsfield Medical Practice)
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


Brighton General Hospital
Physiotherapy - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints
Foot & Ankle and Podiatry- Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


County Oak Medical Centre
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


Radius Healthcare
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


Saltdean & Rottingdean Medical Practice
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


St Peter's Health Centre
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


Crawley Hospital
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


Horsham Hospital
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


Queen Victoria Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Sidney West
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


The Vale Medical Centre
All services - Tel: 0300 303 8063  Email: Here.feedback-mskpartnership@nhs.net  Post: 4th Floor, 177 Preston Road, Brighton, BN1 6AG


Bognor Regis War Memorial Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Henfield Medical Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Loxwood Medical Practice
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

Midhurst Medical Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Selsey Medical Practice
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Steyning Health Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Pulborough Medical Group
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Witterings Medical Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Hove Polyclinic
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Worthing Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Royal Sussex County Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Royal Alexandra Children's Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


St Richard's Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Princess Royal Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Southlands Hospital
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints


Littlehampton Health Centre
All services - www.sussexcommunity.nhs.uk/contact-us/tell-us-what-matters-to-you/patient-advice-and-liaison-service-pals-and-complaints

What Happens After I Make a Complaint?

  • We will acknowledge receipt of your complaint within 2-3 working days.
  • One of our team will call you to discuss your complaint within 7 working days of receiving your complaint to understand more about it and what matters most to you in this process.
  • Depending on the outcome of your conversation, if you would like to receive a formal response to your complaint following our investigation, this will be sent to you within 20 working days of us first receiving your complaint.

We take all complaints very seriously and we hope to be able to support you and resolve your concerns. If you are not happy with our handling of your complaint at any point please raise this with us and we can work together to resolve this with you.

If you are not satisfied with our final response you may ask the Parliamentary & Health Service Ombudsman to review your complaint. They also have advice and support information including links to advocacy services that can help you, represent you, or even make a complaint on your behalf. As well as their website (linked above) they can also be contacted via 0345 015 4033.

If you require information in any other formats or translated into different languages, please let us know and we will arrange for this.

Please be advised this website is under ongoing development. Please report any issues to here.sussexmskhealthwebteam@nhs.net